Service for One Setup for Success Program

Equipping families with the essential knowledge, tools, and confidence to establish and operate a safe, person-centred, and legally compliant support service for a loved one with disability. 

Program participants are guided step-by-step to create robust foundations—setting up the right legal structure, managing payroll, navigating NDIS claiming, implementing policies, procedures, systems and tools.

Families learn how to form a values-aligned governance board, fulfill ethical and legal obligations, monitor quality, plan for sustainability and stay true to the individual’s vision for a good life.

The program also supports families to recruit, build and lead effective support teams, fostering a team culture centred around their family member’s needs and goals.

Ongoing learning and peer connection are supported through the Webinar Club and monthly Q&A Groups for both parents and team leaders, offering valuable spaces for collaboration, problem-solving, and continuous improvement within the service for one model.

What is a service for one?

This program can be funded using NDIS

NDIS participants may be able to use their funding to pay for this program under Consumables (Support Category 03) in line with the NDIS Pricing Arrangements and Price Limits for subscription-based services.

The program meets the key criteria for NDIS-compliant subscriptions, including:

  • A plain English service agreement clearly outlining the supports, subscription terms, and exit conditions
  • Invoices that describe the supports made available during the subscription period
  • No penalties or exit fees for cancelling, provided one month’s notice is given
  • As required by the NDIS, subscriptions are billed in advance, and unused portions can be refunded with proper notice. This structure provides families with clarity, flexibility, and peace of mind while supporting capacity-building goals in a compliant and transparent way

A subscription program including:

Online Learning Modules

Set up your Service for One Project

Provides step by step guidance on what you need to set up in order to operate safely, efficiently, legally and in a way that protects everyone involved.

  • Legal structures
  • Insurance
  • Your staffing budget and what to pay your staff
  • Policies and procedures
  • Record keeping
  • Managing Payroll
  • Claiming from the NDIS
  • Systems and tools

Recruit Your Team Project

Get equipped with the knowledge, tools, and confidence to recruit, select, and onboard support staff who align with your family member’s needs and values. Topics covered include:

  • Get clear on the kind of person you are looking for
  • Craft your advertisement and place it in locations likely to attract the right person
  • Screening and shortlisting
  • Interviewing
  • Referees and background checks
  • Contracts and Position descriptions
  • Onboarding staff

Train your team project

Learn how to confidently train your team using effective adult learning techniques that build competence, consistency, and confidence in delivering support to your family member in the way they like and need. Topics include:

  • Why training matters
  • Understanding how adults learn
  • Planning your training
  • Training techniques
  • Making learning stick
  • Giving feedback

Lead your team project

Build the skills and confidence to lead their support team with clarity, consistency, and purpose. They’ll learn how to set expectations, communicate effectively, and create a positive team culture that centres around their family member’s goals and well-being. Topics include:

  • Understand the difference between leading and managing
  • Building a strong team culture
  • Communication skills
  • Setting expectations and boundaries
  • Team Meetings and checkins
  • Dealing with challenges
  • Motivating staff
  • Delegating
  • Stepping back but not away – keeping control without having to do everything.

Family Governance Project

Setting up a governance board and implementing effective governance to run a safe, high-quality, and person-centred service that stays true to the vision and goals of the person with disability, while meeting legal, financial, and ethical responsibilities.

Topics include:

  • What governance means in the context of a service for one
  • The role of a board or governance group
  • How to choose the right people for your board
  • Clarifying vision, values, and purpose to guide decision-making
  • Understanding legal and ethical responsibilities of board members
  • Conflict of interest management
  • Managing board meetings
    Monitoring quality of life and support for the person with disability
  • Understanding and managing risk
  • Financial oversight and accountability
  • Reviewing policies, procedures, and compliance
  • Collaborating with the support team and family
  • Planning for sustainability and future leadership
  • Using data and feedback to guide improvements
  • Keeping governance person-centred and grounded in relationship

Values and Principles for Supports Project

Empower your support team to see and support people with disabilities as capable, valued, and self-determined individuals. It would lead to more respectful, inclusive, and empowering support practices that promote genuine belonging and meaningful community participation. Topics include:

  • Understanding the foundation and importance of values in disability support
    The impact of mindset and culture on support practices
  • What it means to assume capacity
  • Exploring the dignity of risk – the  balance between safety and autonomy
  • Reciprocal Relationships
  • Navigating boundaries with care and respect
  • Person-Centredness in Action
  • The power of valued roles in shaping identity and opportunities
  • Strategies for supporting valued social roles

Monthly Webinar Club

Monthly 1 hour webinars where you can learn from people with disability, parents and other experts on a variety of topics related to good life building such as

  • Directly employing staff
  • Setting up and running circles of support
  • Setting up a microbusiness
  • Building friendships
  • Training support workers
  • Planning and achieving goals with your team
  • Implementing alternative communication
  • Understanding the SCHADS award

Facilitated Group Zoom Question and Answer Sessions with Peers

Parent Peer Group Q&A

Parent Peer Group Q&A is a chance to meet other families directly employing their staff to share ideas, resources and ask your burning questions.  

We will be covering themes suggested by you.  Things like…..

  • how to step back from the daily doing
  • team leader reports
  • setting up and operating a board
  • giving staff feedback
  • training staff
  • recruiting
  • and more

Our aim is to keep the groups small in size and as numbers grow, to offer additional group times.

The sessions are not recorded because the success of the group relies on your presence and contributions to discussions.

Team Leader Peer Q&A

This is a peer group for team leaders working for a parent in a service for one style arrangement to manage support workers.

Sessions will cover topics suggested by you which may include:

  • Maintaining respectful relationships with family and team members
  • Building a team culture
  • Managing time and tasks
  • Achieving and reporting on goals
  • Running team meetings
  • Delegating tasks
  • and more

To learn more and see if this program is right for you book a 15 minute zoom call with Sheree below: